Managing Your Network Remotely

The primary reason EnsembleNet can offer you comprehensive network support is via our Remote Network Monitoring Server. Using Microsoft Operations Manager (MOM) - state-of-the-art software that proactively monitors network servers and workstations to identify potential problems before they cause downtime.

 


Network Monitoring Plus Help Desk and On-site Support
If your business has no IT staff or a small/part-time internal IT staff, this full-service package is a low-cost way to achieve maximum network availability, performance and security during standard business hours.

Key features include:
  • EnsembleNet performs a needs assessment and configures MOM
  • EnsembleNet sets up a remote MOM server to monitor your network
  • EnsembleNet Help Desk Services coordinated with MOM
  • MOM alerts are sent to the EnsembleNet Help Desk and copied to your designated IT contact
  • EnsembleNet Help Desk establishes tickets for all events and oversees the resolution of problems
  • EnsembleNet's Help Desk escalates resources as needed
  • Your IT staff is copied on all status information
  • EnsembleNet remotely monitors, diagnoses, and/or fixes problems
  • On-site service escalation if problem can't be resolved remotely
  • All tickets are closed out with defined resolution
  • EnsembleNet performs regular service maintenance including application of service packs and security updates
  • Hardware must be under manufacturer's on-site warranty service