Managing Your Network Remotely The primary reason EnsembleNet can offer you comprehensive network support is via our Remote Network Monitoring Server. Using Microsoft Operations Manager (MOM) - state-of-the-art software that proactively monitors network servers and workstations to identify potential problems before they cause downtime.
Network Monitoring Plus Help Desk and On-site Support If your business has no IT staff or a small/part-time internal IT staff, this full-service package is a low-cost way to achieve maximum network availability, performance and security during standard business hours. Key features include: EnsembleNet performs a needs assessment and configures MOM EnsembleNet sets up a remote MOM server to monitor your network EnsembleNet Help Desk Services coordinated with MOM MOM alerts are sent to the EnsembleNet Help Desk and copied to your designated IT contact EnsembleNet Help Desk establishes tickets for all events and oversees the resolution of problems EnsembleNet's Help Desk escalates resources as needed Your IT staff is copied on all status information EnsembleNet remotely monitors, diagnoses, and/or fixes problems On-site service escalation if problem can't be resolved remotely All tickets are closed out with defined resolution EnsembleNet performs regular service maintenance including application of service packs and security updates Hardware must be under manufacturer's on-site warranty service
Top Network Support Package - 24x7 Remote Monitoring - Security Audit - Online Support Request