of productivity-enhancing server technology by small businesses
has been hampered by concerns about costs, security, and complexity. Windows Small Business Server 2003 is designed to address these
issues head-on. The result is a full-featured, multipurpose network
operating system that provides small businesses with all the great
features the big guys use: e mail, secure Internet connectivity,
business intranets, remote connectivity, support for mobile devices,
file and printer sharing, backup and restore capabilities, and
an application platform for collaboration all at an affordable cost.
Ease of setup and operation of SBS 2003
Small Business Server 2003 was designed to make setup and operation
a snap. Whether you have technical people who can handle
administrative duties in addition to their usual jobs or out-source
administration to EnsembleNet, they will find that administrative
tasks have been greatly simplified. Windows Small Business Server
2003 includes management tools that administrators can use remotely.
For end users, the product suites include client tools that let users
access the suites' features from connected desktops or from the Web.
your key employess attend to your core business.
The increased stability and security of Windows Small Business Server
2003 leads to a reduction in IT issues, allowing for savings in
IT support expenses. It also reduces distractions
precluding key employees from attending to core business issues.
Center for Health Training is a health and human services consulting
and training firm with 20 desktops providing research, training,
and technical help to public health agencies.IT manager Roberta
Laird identified many examples of how the Windows Small Business
Server 2003 data-protection features are saving the company money.
The Volume Shadow Copy feature has led to a 2.5 man-day reduction
in rework of lost documents per year. System reliability has reduced
the need for service calls and the tape backup is saving $1,000
a year in support costs. The elimination of server reboots saves
20 employees ten minutes per week. The company has seen a 50 percent
reduction in IT management time and costs (down from four to two
hours per month of consulting fees at $95 per hour) and of internal
support time (down from four to two hours per month).
Employees can perform more revenue-producing tasks
Small Business Server 2003 comes loaded with dozens of productivity
enhancement tools that enable employees to find and share documents
easily, collaborate on projects, automate many routine tasks, and
access the workplace remotely. Productivity gains represented 82
percent of the identified benefits.
deploying Windows Small Business Server 2003, The Fischer Group
was bogged down in paperwork. To make sure that accurate information
was available to handle customer inquiries, the food services industry
manufacturer's representative kept copies of all pieces of paper
supporting every transaction, including purchase orders, acknowledgements,
and customer notes. As a result, document management involved handling
the same documents repeatedly and required personnel whose primary
task was to manage the large volumes of paper files. Files were
accessible only during business hours (8:00 to 5:00), and employees
who needed a particular document could just hope that it was in
the right place.
Manager Gene Austin anticipates that using Windows SharePoint Services,
a preconfigured internal Web site solution that serves as the central
repository of all project information-documents, contacts, tasks,
discussions, and more-will save the company 15 to 20 percent of
the time spent going to file cabinets, searching for, and retrieving
information. The ability to share documents electronically will
help facilitate customer inquiries and help make sure that the company
is always on top of its orders, has information at its fingertips,
and can support additional business from its customers.
Small Business Server 2003 enables small businesses to reach more
customers and service them better. Improved customer responsiveness
represented 6 percent of the identified benefits and is anticipated
to lead to both retention and generation of revenues. Increased
customer responsiveness resulted from better internal access to
shared data and remote access/mobility.
Sales is a marketing collateral and promotions company. The
key to expanding its customer base is the ability for its outside
sales representatives to work on custom orders with existing and
prospective customers. Custom orders drive larger order size and
higher margins. Its sales organization is set up in teams with inside
customer-service representatives (CSRs) assigned to outside sales
the deployment of Windows Small Business Server 2003, and specifically
its Windows SharePoint Services capabilities, C&S's outside
sales reps were spending too much time on order replenishment and
fulfillment transactions. Their CSRs were also inundated with the
paper and tasks associated with order-fulfillment transactions.
By deploying SharePoint Services and developing a self-service collaborative
environment between their customers, outside sales, and inside customer
service reps, C&S eliminated the need for the outside sales
reps to handle the replenishment and fulfillment transactions and
reduced the time CSRs spend on fulfillment transactions by 30 to
40 percent. This translated into multiple benefits for C&S and
its customers. Customers' orders are now filled sooner, thus improving
customer responsiveness, and the sales teams can now focus on the
larger, custom high-margin orders. The company expects that these
benefits will equate to an increase in sales of approximately 5
percent and an avoidance of costs of between $15,000 and $20,000
per CSR per year.
Small Business Server 2003 helps smaller firms extend their geographic
reach, find new customers, and increase revenues while holding costs
steady or decreasing them