Adoption of productivity-enhancing server technology by small businesses has been hampered by concerns about costs, security, and complexity. Windows Small Business Server 2003 is designed to address these issues head-on. The result is a full-featured, multipurpose network operating system that provides small businesses with all the great features the big guys use: e mail, secure Internet connectivity, business intranets, remote connectivity, support for mobile devices, file and printer sharing, backup and restore capabilities, and an application platform for collaboration all at an affordable cost.

Ease of setup and operation of SBS 2003
Windows Small Business Server 2003 was designed to make setup and operation a snap. Whether you have technical people who can handle administrative duties in addition to their usual jobs or out-source administration to EnsembleNet, they will find that administrative tasks have been greatly simplified. Windows Small Business Server 2003 includes management tools that administrators can use remotely. For end users, the product suites include client tools that let users access the suites' features from connected desktops or from the Web.

Let your key employess attend to your core business.
The increased stability and security of Windows Small Business Server 2003 leads to a reduction in IT issues, allowing for savings in IT support expenses. It also reduces distractions precluding key employees from attending to core business issues.

The Center for Health Training is a health and human services consulting and training firm with 20 desktops providing research, training, and technical help to public health agencies.IT manager Roberta Laird identified many examples of how the Windows Small Business Server 2003 data-protection features are saving the company money. The Volume Shadow Copy feature has led to a 2.5 man-day reduction in rework of lost documents per year. System reliability has reduced the need for service calls and the tape backup is saving $1,000 a year in support costs. The elimination of server reboots saves 20 employees ten minutes per week. The company has seen a 50 percent reduction in IT management time and costs (down from four to two hours per month of consulting fees at $95 per hour) and of internal support time (down from four to two hours per month).

Employees can perform more revenue-producing tasks
Windows Small Business Server 2003 comes loaded with dozens of productivity enhancement tools that enable employees to find and share documents easily, collaborate on projects, automate many routine tasks, and access the workplace remotely. Productivity gains represented 82 percent of the identified benefits.

Before deploying Windows Small Business Server 2003, The Fischer Group was bogged down in paperwork. To make sure that accurate information was available to handle customer inquiries, the food services industry manufacturer's representative kept copies of all pieces of paper supporting every transaction, including purchase orders, acknowledgements, and customer notes. As a result, document management involved handling the same documents repeatedly and required personnel whose primary task was to manage the large volumes of paper files. Files were accessible only during business hours (8:00 to 5:00), and employees who needed a particular document could just hope that it was in the right place.
General Manager Gene Austin anticipates that using Windows SharePoint Services, a preconfigured internal Web site solution that serves as the central repository of all project information-documents, contacts, tasks, discussions, and more-will save the company 15 to 20 percent of the time spent going to file cabinets, searching for, and retrieving information. The ability to share documents electronically will help facilitate customer inquiries and help make sure that the company is always on top of its orders, has information at its fingertips, and can support additional business from its customers.

Increased customer responsiveness
Windows Small Business Server 2003 enables small businesses to reach more customers and service them better. Improved customer responsiveness represented 6 percent of the identified benefits and is anticipated to lead to both retention and generation of revenues. Increased customer responsiveness resulted from better internal access to shared data and remote access/mobility.
C&S Sales is a marketing collateral and promotions company. The key to expanding its customer base is the ability for its outside sales representatives to work on custom orders with existing and prospective customers. Custom orders drive larger order size and higher margins. Its sales organization is set up in teams with inside customer-service representatives (CSRs) assigned to outside sales reps.
Before the deployment of Windows Small Business Server 2003, and specifically its Windows SharePoint Services capabilities, C&S's outside sales reps were spending too much time on order replenishment and fulfillment transactions. Their CSRs were also inundated with the paper and tasks associated with order-fulfillment transactions. By deploying SharePoint Services and developing a self-service collaborative environment between their customers, outside sales, and inside customer service reps, C&S eliminated the need for the outside sales reps to handle the replenishment and fulfillment transactions and reduced the time CSRs spend on fulfillment transactions by 30 to 40 percent. This translated into multiple benefits for C&S and its customers. Customers' orders are now filled sooner, thus improving customer responsiveness, and the sales teams can now focus on the larger, custom high-margin orders. The company expects that these benefits will equate to an increase in sales of approximately 5 percent and an avoidance of costs of between $15,000 and $20,000 per CSR per year.


Windows Small Business Server 2003 helps smaller firms extend their geographic reach, find new customers, and increase revenues while holding costs steady or decreasing them